Privacy Policy

1. Introduction

Little Acres Pet Retreat ("we", "us", "our") is committed to protecting the privacy of our customers. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

2. Information We Collect

We may collect the following information when you make a booking or create an account:

• Your name and contact details (email address, phone number, postal address)
• Details about your pets (species, breed, age, medical conditions, vaccination records)
• Booking and payment information
• Emergency contact details
• Any special care instructions you provide

3. How We Use Your Information

We use your personal information to:

• Process and manage your bookings
• Provide the best possible care for your pets
• Communicate with you about your booking, including confirmations, reminders, and updates
• Process payments and deposits
• Contact you or your emergency contact in case of a veterinary emergency
• Improve our services

4. Data Sharing

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Veterinary professionals – if your pet requires medical attention during their stay
• Payment processors – to process payments securely via Stripe
• Legal requirements – if required by law or to protect our legal rights

5. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Payment information is processed securely through Stripe and is never stored on our servers.

6. Data Retention & Account Deletion

We retain your personal information for as long as necessary to provide our services and fulfil legal obligations.

You can delete your account at any time from your account settings. When you delete your account, all personally identifiable information (PII) is permanently redacted from our systems. This includes your name, email address, phone number, and any other personal details. Booking records may be retained in an anonymised form for business record-keeping purposes only.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict the processing of your data
• Withdraw consent at any time

To exercise any of these rights, please contact us at hello@lilacres.co.uk.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this privacy policy, please contact us at hello@lilacres.co.uk.