Terms of Service

1. Overview

These terms govern the use of services provided by Little Acres Pet Retreat. By making a booking, you agree to these terms and conditions.

2. Bookings & Deposits

• Bookings are confirmed once the deposit has been received.
• The remaining balance is due before or at the start of the boarding period unless otherwise agreed.
• We recommend booking early during peak times to avoid disappointment.

3. Cancellations

• Cancellations made with reasonable notice may have deposits transferred to a future booking where possible.
• Late cancellations may result in the loss of the deposit, particularly during peak periods where we may have turned away other bookings.

4. Animal Health & Welfare

Owners must ensure that:

• Pets are healthy and free from contagious illness or parasites before boarding.
• Any existing medical conditions are disclosed when booking.
• Clear instructions are provided for feeding, medication, or special care needs.
• Rabbits are vaccinated against Myxomatosis, RHD1, and RHD2, with proof provided prior to check-in. Vaccinations must have been administered at least 3 weeks before the stay.

We reserve the right to refuse boarding if an animal appears unwell or poses a risk to other animals.

5. Veterinary Care

In the unlikely event that a pet becomes ill or injured while in our care:

• We will contact the owner immediately where possible.
• If urgent treatment is required and the owner cannot be reached, we will seek veterinary attention in the best interests of the animal.
• Any veterinary fees incurred will be the responsibility of the pet owner.

6. Food & Belongings

Owners are required to provide their pet's usual food and any bedding or familiar items if desired. Clear feeding instructions must be provided. This helps prevent dietary upset and keeps pets settled during their stay.

7. Behaviour & Safety

All pets must be safe to handle and not aggressive. Owners must inform us of any behaviour that may affect handling, such as nervousness, biting, or escape tendencies.

8. Home Visit Service

• Access arrangements must be agreed in advance.
• Owners must ensure pets are securely contained if necessary and that clear care instructions are provided.

9. Liability

While we take every precaution to ensure the safety and wellbeing of all animals in our care, Little Acres Pet Retreat cannot be held liable for illness, injury, or death that occurs due to pre-existing conditions, natural causes, or circumstances beyond our reasonable control.

10. Changes to These Terms

We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the revised terms.

11. Contact Us

If you have any questions about these terms, please contact us at ash@lilacres.co.uk.